Terms & Conditions

The following terms contain both legal information regarding your rights under the rules on distance contracts and electronic commerce.


All deliveries of Shoe Heel Protectors (hereinafter: SHP) to the consumer (§ 13 BGB), these General Terms and Conditions (GTC).

2. Contract Partners

The purchase comes with:

Lammersdorferstr. 4
52159 Roetgen


You can contact our customer service for questions or complaints by e-mail at shp@shoeheel-protection.com

3. Offerand Conclusion

3.1 Applies to orders within Germany:

The presentation of products in the online shop is not a legally binding offer, but a call to order. Errors excepted.

By clicking the button "Order now to pay it" you place a binding order for the items listed on the order page. After receiving your order you will receive an email receipt. This confirmation of the order follows immediately after sending the order and does not constitute acceptance of the contract, and we can accept your order with delivery confirmation and shipping an order confirmation or by delivery of the goods within five(5) days. You can obtain delivery confirmation and order confirmation also by e-mail with an estimated delivery date and Terms and Conditions.

3.2 Applies for orders abroad:

The presentation of products in the online shop does not constitute a legally binding offer, but the customer an opportunity to submit a bid on the selected products online request at SHP.

4. Return Policy

4.1 Consumers have a right of return according to the following return policy instead of right of withdrawal


You may cancel your contract within 14 days without giving reasons in writing (eg letter, fax, email) or - if the goods before the deadline - by returning the goods. The period begins upon receipt of this notification in writing, but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 Abs . 1 and 2 draft Law and our obligations according to § 312e paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 BGB. The revocation period is sufficient to send the revocation or thing. Returns must be sent to:


Lammersdorferstr. 4

52159 Roetgen





Return Policy: More Details

Consequences. In case of an effective cancellation the mutually received services shall be returned and any benefits (eg interest) surrendered. Can’t you give us the performance received whole or in part, or to return only in deteriorated condition, you must pay us compensation for the value. With the release of things this does not apply if the deterioration is exclusively due to their inspection - as they would in a retail store. Transportable items are to be returned at our risk. You have to bear the cost of return if the delivered goods ordered and if the price returned the case of an amount not exceeding 40 euros or if you are at a higher price the thing at the time of the revocation yet the return or a contractually have provided partial payment. Otherwise the return is free for you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their reception. End of Return Policy -

4.2The right of return does not apply to distance contracts

5. Prices and Shipping Costs

5.1  The prices quoted on the product pages and other price components contain no sales tax according to §19 (1) UStG.

5.2  In addition to the prices we charge shipping. The shipping costs are clearly indicated on the order site.

5.3 If paying by cash on delivery, an additional fee of € 8.50 is due. Please note that that cash on delivery is only available in Germany.


6. Delivery

6.1  Delivery by mail or parcel service. Please note our shipping information in this online shop.

6.2 In culpably incorrect mentioned persons and address the customer is liable for potential damages.


7. Payment

Payment may be made by prepayment, cash on delivery, credit card (foreign), Paypal.

7.2 If buyer pays by cash on delivery the total payment in advance of delivery of the transition is due to the receiver. Please note that additional charges will be due upon delivery. Please note that that cash on delivery is only available in Germany.

7.3 The right to set off is available only if your claims are legally established in court or acknowledged in writing by us.

7.4 You may only withhold payment if the claims result from the same contractual relationship.

8. Reservation of Title

Until full payment the goods remain our property.


9. Place of Jurisdiction

Place of performance and jurisdiction is the business of the seller, if the customer is a merchant or has no general jurisdiction in the Federal Republic of Germany.


10.Final Provision

The law of the Federal Republic of Germany, excluding the CISG. Not affect mandatory provisions of the country in which the customer has his habitual residence.